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Product already registered, though it is new

kumar9865
Level 8

‎10-09-2024 10:21 AM

I bought the laptop three days ago and spotted this issue on that same day but it was too late to contact customer service that day so I contacted them the very next day still no solution is provided, Asus customer service directly denied to provide help telling me to contact the purchase point, but on contacting the purchase point they are telling that you have 7 days brand replacement policy and so it is the brand responsibility to look into any issues now.

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Anbby_ROG
Customer Service Agent

‎10-13-2024 05:46 PM

Hi  @kumar9865 ,

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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