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Problems with my Asus Rog Strix Scar 16 laptops and technical service disgrace

SweynSauces
Level 7

‎01-21-2025 04:44 AM

I am experiencing various problems with my device. I send it to the technical service and report my problem to the Asus general directorate, but asus is very uninterested in this issue. My device, which has not completed 1 year, has been serviced 3 times and the main card has changed, but my problems still cannot be solved. I want help on this issue, how can I return my device? Asus Turkey and Asus Global are very uninterested in this issue. I never think of buying an Asus brand device again.

 

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Anbby_ROG
Customer Service Agent

‎01-21-2025 04:25 PM

I'm sorry to hear about your experience. Could you please send us the following information via private message? 

We will coordinate with the local service team to review your case. Thank you for your understanding.

 

  • Name:
  • Phone:
  • Email:
  • Serial Number:
  • RMA Number:
  • Current issue with the laptop:
To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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