I contacted Microsoft support, they say that I need to write to you about this issue.
Thank you for contacting Microsoft Support, I'm .
Please stay active on this chat and respond within 2-3 minutes to avoid disconnection. Kindly provide your phone number with the country code, so we can reconnect if needed.
How may I assist you today?
You said: hello
Bot WC said: Hello, hope you are doing well.
You said: I've just been in touch with customer support, but the connection is lost.
Bot WC said: Rest assured, I am here with you and help you with the best available resolution from my end.
Bot WC said: May I know what exact issue you are getting?
You said: I already dealt with this problem about a year ago, but apparently it still hasn't been solved. I am trying to install Windows 11 on a Raid 0 array, for this I need to download the drivers, but the system does not see them. A year ago, we solved this problem through the installation of Windows 10, everything works fine on it and the drivers are being tightened, unfortunately, the problem was not solved on Windows 11. I would like to ask you to register my problem in the system again, as I consider it very important. When installing Windows 11, the system does not see the driver for the Raid0 array. drivers from this link https://dlcdnet.asus.com/pub/ASUS/GamingNB/DriverforWin10/Raid_ROG/nvme_sata_raid_windows_driver_9_3... from this manual https://www.asus.com/support/faq/1046579/ One or more links in the message.
You said: I can send screens
You said: Can you write an appeal to the developers, what would they fix? And give me a link to my message so that I can know that the problem has been solved?
Bot WC said: Just for the confirmation your retrying to install windows 11 in raid system and getting error of the driver, am i correct?
You said: no
You said: it doesn't see the driver at all.
Bot WC said: I am checking the attachment which you have shared with teh previous customer and check chat as well.
You said: The manager is wrong, the drivers are exactly the right ones and they work on Windows 10. After upgrading to Windows 11, the system shows the same drivers.
Bot WC said: Asi have check the screen shot and read the conversation as well and the issue is your device is not fetch the hard ware to install windows and drivers and your bios is not detecting driver according to yur drives and in this case you can not do any thing you need to connect to your device manufacturer.
You said: Because the previous manager doesn't understand what he's saying.
Bot WC said: Please wait.
You said: if the BIOS hadn't seen these drivers, I wouldn't have been able to install Windows 10.
You said: read this message again and try to understand its essence.
You said: the drivers are exactly the right ones and they work on Windows 10. After upgrading to Windows 11, the system shows the same drivers
Bot WC said: As i have check you have not created the partition correctly and in this case I am going to connect you with our dedicated windows technical support and they will try to check the issue and then help you.
Bot WC said: "Thank you for bringing this to our attention. I understand your concern, since I am from the Windows Up and Running Department, let me go ahead and provide you with the best support from our (Windows Technical Support). They are the experts when it comes to your concern."
You said: hello
You said: "As i have check you have not created the partition correctly" if I had created the partition incorrectly, Windows 10 would not have seen it!!!!!!!!!!!
You said: долбоёб
Bot WC said: Your chat has been transferred. An agent will be with you in a moment.
Bot WC said: Thank you for contacting Microsoft Support! My Name is Akshay. Please stay active on this chat and respond within 2-3 minutes to avoid disconnection. Kindly provide your phone number with the country code so we can reconnect if needed.
Bot WC said: Can you please help me with your prefer language? Is it Russia or English?
Akshay S
You said: what is your native lang?
Bot WC said: English.
Bot WC said: We have dedicated Russia Support team as well.
Akshay S
You said: The array was created correctly!!! Windows 10 sees it!!! The drivers are correct!!! Windows 10 is installed on them correctly!!! After updating Windows 10 to Windows 11, the device manager shows exactly these drivers.
You said: Russia Support team idiots
Bot WC said: Can you please tell me the exact error you are facing so that I can assist you better?
Akshay S
You said: The specialist before you was also extremely unprofessional
You said: I already dealt with this problem about a year ago, but apparently it still hasn't been solved. I am trying to install Windows 11 on a Raid 0 array, for this I need to download the drivers, but the system does not see them. A year ago, we solved this problem through the installation of Windows 10, everything works fine on it and the drivers are being tightened, unfortunately, the problem was not solved on Windows 11. I would like to ask you to register my problem in the system again, as I consider it very important. When installing Windows 11, the system does not see the driver for the Raid0 array. drivers from this link https://dlcdnet.asus.com/pub/ASUS/GamingNB/DriverforWin10/Raid_ROG/nvme_sata_raid_windows_driver_9_3... from this manual https://www.asus.com/support/faq/1046579/ One or more links in the message.
You said: A year ago, the specialist agreed that the problem was in Windows itself and promised that it would be fixed. It's been a year! The problem still hasn't been solved.
You said: The array was created correctly!!! Windows 10 sees it!!! The drivers are correct!!! Windows 10 is installed on them correctly!!! After updating Windows 10 to Windows 11, the device manager shows exactly these drivers
Bot WC said: Thank you for sharing the information.
Bot WC said: It appears that the issue is linked to your BIOS settings, which is preventing Windows 11 from being installed correctly on your device. In this case, it would be best to reach out to the system manufacturer for assistance. They can guide you in making the necessary adjustments to your BIOS configuration.
Bot WC said: It is possible that the issue arises from a fault in your hard drives or a software bug, which could be affecting their visibility in Windows 11 due to compatibility constraints. Addressing this may require diagnosing the hardware or ensuring the drives are compatible with the system requirements.
Akshay S
You said: then why does everything install without problems on Windows 10 and then upgrade to Windows 11?
Bot WC said: It's a valid observation, and the difference could be due to specific compatibility requirements between Windows 11 and your hardware or drivers. While Windows 10 might not face issues during installation, Windows 11 has stricter system requirements, such as support for Secure Boot, TPM 2.0, and newer driver versions, which may not align perfectly with your current setup.
Bot WC said: To resolve this, you might need to review the compatibility of your hardware or consult your device manufacturer's guidelines for a seamless setup.
Akshay S
You said: I downloaded the recommended drivers, I do everything exactly according to the instructions! The problem is with your system! After switching to Windows 11, it stopped pulling up drivers.
