10-13-2025 12:44 PM
I bought my laptop 3 years ago, and after 1 year of use, it started having problems when booting.
In the beginning, it would loop on the "Republic of Gamers" logo screen multiple times, and then eventually start. I was able to use it like this for almost 2 years, but eventually, it started looping nonstop until it reached the Windows blue screen, to the point where I could no longer use the laptop.
Since it was no longer under warranty, I decided to take my laptop to a repair shop. After some analysis, they tried reinstalling Windows and tested each hardware component separately. They concluded that it was an issue with the motherboard and that it was too expensive to replace, so it wasn’t worth doing. Now it doesn’t even show anything on the screen when I try to power it on, so it’s getting worse and worse.
In this case, I was really unlucky because I paid for 1 year of extended warranty, and it broke right after that period. They even told me that the thermal paste was not applied correctly initially, and the extreme heat could be the cause of the problem.
Is there something you could do to help me solve this issue?
It’s a really expensive laptop, and it should last more than 3 years before breaking like this.
10-13-2025 10:35 PM
@vkaike2
We are very sorry to hear that your laptop is experiencing issues.
Based on your description, the problem may be related to the motherboard, so we still recommend that you take some time to bring your laptop to a service center for further inspection.
The following is the contact information:
https://www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
a month ago
Here is the feedback from Asus Nordic: "Unfortunately we will have to decline your request, the described error is not covered by the warranty", meaning my problem will not be resolved and I will be at a loss.