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Problem with Power button on GL504GM

scrappycoco21
Level 7

i have problem with my power button on my device

the power button sometimes not working, sometime work. i have to press it repeatedly until it turn on

it take some 3-5min to make it work with my power button

i don't know what's wrong with my laptop, and i think the BIOS battery need to replace

here's my videos when i'm trying to turn on my llaptop

https://streamable.com/lb7cp6

430 Views
3 REPLIES 3

Anbby_ROG
Customer Service Agent

Hi @scrappycoco21 ,

Since we are unable to view the video link provided, based on your description, we recommend that you take your laptop to a local service team for further inspection to confirm the issue. Thank you for your understanding.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂

https://youtube.com/shorts/lu6GOTH1rLA?feature=share

here's the video, please check it

Anbby_ROG
Customer Service Agent

Hi @scrappycoco21 ,

Based on your description and the video, we recommend that send send the laptop to a local service team for further inspection to confirm the issue. Thank you for your understanding.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂