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Problem with my Zephyrus G15

Tadhana
Level 7

‎08-27-2023 01:15 AM - edited ‎08-27-2023 02:01 AM

Asus Zephyrus G15

I7 8750h

Nvidia GTX 1060

16 gb RAM

__________

 

Hello, I'm worried about my laptop. It has a dead battery for the moment and everything was fine, I turn off the laptop and unplug it, no problemo but soon as I plug the AC charger again, it turns on automatically and boots directly to the BIOS panel, and I don't know what to do, I can't update the bios cuz I have no battery replacement. I've already read similar issues and no results, hoping that getting the battery will solve this problem. 

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Anbby_ROG
Customer Service Agent

‎08-28-2023 11:34 PM - edited ‎08-28-2023 11:34 PM

Hi @Tadhana ,

May I confirm your product model? 
I'd like to check if you are currently able to access the system. If you're unable to access the system at the moment, I recommend that you bring your laptop to your local authorized repair center for further assistance. Thank you.

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