Hi @mosa_ahadi ,
Apologies for the confusion.
Due to the resource-intensive nature of 3ds Max, the software utilizes the dedicated graphics card for processing. This requires additional power to handle the high workload efficiently. To ensure your system receives sufficient power to cope with the demands of running 3ds Max, we recommend connecting the power source while using the software.
By connecting the power source, your laptop will receive a stable and consistent power supply, allowing 3ds Max to run at its optimal performance while minimizing the chances of screen jumping or other issues. Thank you for your understanding
Due to the regional holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding.
To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.
⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
