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Persistent Shutdowns on ASUS ROG Strix Scar 17 X3D (G733PYV) Same issues everyone else seems to have

ZombieZoo
Level 8

Reading a lot of posts with folks having the same issues of this model randomly and frequently (at least twice a day for me) shutting off while gaming or using any app.  I've done just about all that people have done from reading ASUS community posts and web searches in attempt to fix the issue. Mine shuts off no matter what I'm playing, or doing. Gaming or working on Word Docs....just *POOF*...shut down. I've lost my work and it set me back in time wasted.  My drivers, firmware, bios are upto date. This is reaaaallllyyyy pissing me off. It's been happening VERY frequently for the last 6 months. But, now more frequently than before within the last month. I have refreshed as well, many times. Nothing helps. I think ASUS just has a horrible product here....I may start a Class Action Law suit, Lemon Laws...or what ever applies. This computer cost way too much for this nonsense.  ASUS, what are you going to do about this?  This clearly is NOT users, this IS your product that is faulty.

ZombieZoo

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4 REPLIES 4

ZombieZoo
Level 8

Anbby_ROG
Customer Service Agent

I'm sorry to hear about your experience. Since the random shutdown issue could be related to system compatibility or hardware, and you mentioned that you're using the latest drivers, I would like to confirm if you've tested with ASUS-validated display drivers. Also, does the issue occur in Safe Mode?

You mentioned that the problem started six months ago—have you had the laptop sent to the local service team for further diagnostics? If so, please DM us with the product serial number and RMA number so we can assist you further. Thank you.

Due to the regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience and understanding 🙂

Screenshot 2025-01-11 135048.png

Indeed I do, yes.

I'm not working or gaming in safe mode, so, I have no idea.  I'll dm the rest of the requested info.