Persistent Shutdowns on ASUS ROG Strix Scar 17 (G733PZ) – Need Advice

[stoux]

Hi everyone,

I’m reaching out to the community because I’ve been struggling with a recurring issue on my ASUS ROG Strix Scar 17 (G733PZ), and I’m at my wit’s end. I bought this laptop in November 2023, expecting it to handle everything I throw at it—gaming, studying, video editing, and more. It’s an absolute beast on paper, with these specs:

• Processor: AMD Ryzen 9 7945HX
• GPU: NVIDIA GeForce RTX 4080 Laptop GPU
• RAM: 32 GB
• Storage: 1 TB SSD
• Display: 2560x1440 QHD, 240Hz, G-SYNC

The laptop has always been handled with care—no physical damage, no viruses, and I’ve kept the drivers and BIOS up to date. I even took it in for warranty service once, where ASUS replaced the motherboard. Unfortunately, the issue that led to the replacement has resurfaced.

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The Issue

The laptop shuts down completely without warning. There’s no slowdown, lag, or blue screen—it just powers off instantly. Here’s a detailed history:

1. First Shutdowns:
   A few months after I bought the laptop, it started shutting down randomly, even during light tasks like web browsing or watching videos. ASUS replaced the motherboard under warranty, and the problem disappeared for about a month. Then, it slowly started happening again, though less frequently.

2. Recent Problems:
   Since moving to the Netherlands for studies, the laptop worked fine for a while, but the shutdowns have returned. They’re now happening specifically during Cyberpunk 2077 sessions, even at medium settings. Other games, like Call of Duty and CS:GO, run perfectly fine without causing shutdowns.

   • Temperatures: CPU hovers around 95°C while gaming, which I understand is normal for this model.
   • Usage: CPU and GPU utilization don’t exceed 40% even on Ultra settings in Cyberpunk, so it’s not like the laptop is overwhelmed.
   • Game Settings: I’ve lowered graphics settings (e.g., disabling Ray Tracing, enabling DLSS, reducing crowd density), but the problem persists.

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What I’ve Done to Troubleshoot

• Cleaned the fans and vents.
• Installed G Helper and removed Armoury Crate and MyASUS.
• Undervolted the CPU slightly via Windows Power Settings (set CPU power to 90%).
• Updated all drivers (GPU, chipset, etc.) and BIOS to the latest versions.
• Optimized Cyberpunk 2077 settings to reduce GPU/CPU stress.
• Use a cooling pad during gaming sessions.

Despite these efforts, the shutdowns continue specifically while playing Cyberpunk 2077. Other games don’t seem to trigger the issue, which is really puzzling.

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I really enjoy gaming in my free time, and it’s frustrating not being able to enjoy my favorite games on a machine that’s more than capable. I suspect it could be a power delivery issue, VRM overheating, or something else, but I’d really appreciate input from anyone who has faced similar issues or knows more about this model.

Has anyone experienced similar shutdowns on the ROG Strix Scar 17 (G733PZ)? If so, what fixed it for you? Any advice or tips would be greatly appreciated!

Thanks in advance!

[Anbby_ROG]

Thank you for your detailed explanation. To ensure that this is not a driver compatibility issue, could you please confirm if you have updated the BIOS to the latest version 334 and tested with the ASUS-validated NVIDIA graphics driver V31.0.15.3645 and AMD graphics driver V31.0.14038.8002?

If the issue persists, please install HWinfo and record a video while running Cyberpunk 2077. Note the time when the unexpected shutdown occurs, and use AsLogDumpTool to capture system information.

For further analysis, kindly provide the following details via private message:

• Serial Number:
• BIOS Version:
• Windows Build Version (Settings -> System -> About):
• iGPU/dGPU Driver Version:
• Game Name where the issue occurs: Cyberpunk 2077
• GPU and Fan Mode Settings (in Armoury Crate/ G-Helper):
• Are there any external monitors or other devices connected?

Thank you for your cooperation!

[gst0098]

Try to use it in dGPU only, I didn't experience any shutdown after configuring dGPU only in bios and removed armoury-crate (using G-Helper now).

[Luciifer]

Follow the accepted answer in this guide and all your problems will be solved dear friend, let me know how it goes!

https://rog-forum.asus.com/t5/gaming-notebooks/rog-strix-g1713qm-black-screen-issues/m-p/1064996#M89...

[ZombieZoo]

Hey Stoux, I have the same issue.  I've done just about all you have done, but I'm not playing specifically CP.  Mine shuts off no matter what I'm playing, or doing.  Gaming or working on Word Docs....just *POOF*...shut down.  My drivers, firmware, bios are upto date.  This is reaaaallllyyyy pissing me off.  It's been happening VERY frequently for the last 6 months.  But, now more frequently than before within the last month.  I have refreshed as well.  Nothing helps.  I think ASUS just has a horrible product here....I may start a Class Action Law suit here.  Lemon Laws...or what ever applies.  This computer cost way too much for this nonsense.

Regards,

ZombieZoo

[gst0098]

Hello to all, I finally solved all my shutdown problems (see a my previous posts in this and other thread), my laptop is now working as expected.

To recap what happened to my laptop: my laptop suddenly shutdown without any warning, Using CPUID HWMonitor I noted that just before the shutdown the CCD#0 reached 107Celsius (oddly enough the CCD#1 was mucj cooler, under 80Celsius), only with HWMonitor this became evident, as other tools weren't fast enough to track it down. Besides that, my laptop throttled the CPU very hardly giving very mediocre performances (Cinebench R23 <18000 in multicore benchmark and Passmark CPU Mark < 40000).

Anbby_Rog (in another thread) suggested  to go for warranty and send it to Asus for repair.

Reading other threads I arrived at the conclusion that the problem could be an issue with the Liquid Metal (the thermal conductivity paste used under the dissipation system). Adding the fact that I use the laptop for work and cannot wait 2/3 weeks for warranty repair, I decided to open it and try to fix it myself, also if this means to loose the warranty.

This is what appeared after removing the vapor-chamber:

The liquid metal was dipped from the CPU and GPU leaving them with regions without heat dissipation! One of the 2 CCD of the CPU appeared to have a region without liquid metal bigger that the other one and this can explain well the temp diferences between the two CCD's

Besides that, in the following picture, where the GPU and CPU were cleaned with Q-tip and isopropyl alcol, can be seen that the liquid metal infiltrated below the GPU skirt, making possible to short-circuit some pins of the GPU itself. It is a miracle that this has not happened.

I then removed the GPU skirt to clean all and applied to CPU and GPU the PTM7950 thermal pad.

After that my laptop runs flawlessly, now the fans are silent most of the time, the CCD#0 and #1 have the same temprature and most important the performance are in line with what expected (31000 Cinebench r23 and 59800 CPUMark)

I believe that Asus did a very bad thing using LM on laptops, is a crazy choice that is prone to problems on the medium and long time, as the LM is *liquid* and it dips when the laptop is carried around, not only leaving the CPU with poor heat dissipation, but also risking to reach parts where a short-circuits can happen, breaking the laptop definitely.