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OG Zephyrus G14 GA402RJ Keyboard Issue

lzh99
Level 7

Hi, I had this laptop for well over a year now with minimal issues until recently, I’ve been having problems with the keyboard where it’s as if I held down the key and it spams one letter until I stop it by hitting delete. Even during the process of writing this forum post I watched my computer self delete my entire paragraph so I resorted to writing my message from another device .. So far I checked for malware and virus and it detected none. I checked for dust but don’t think that seems to be the case. I checked the drivers, uninstalled and restarted my computer twice and the problems continue to persist. Besides the keyboard, the trackpad is also slow to react. How else do I go about fixing this issue?? (I also have a video of the problem for reference) Screenshot 2025-07-04 212737.png

 

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Falcon2_ROG
Customer Service Agent

@lzh99 
It is possible that the keyboard itself is malfunctioning. We recommend using an external keyboard, or bringing your laptop to a service center for further inspection.

The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.