Hi @CryptonicAustin ,
To ensure the rights and data security of users, please PM me the following information, and we will assist in canceling the registration of the original product.
After cancellation, you can re-register the product to your member account. Thank you.
(1) The original registered member account and product invoice certificate
(if there is no information about the previous registrant or original purchase invoice, please provide relevant screenshots of the previous user's product registration page)
(2) Photos of the product's outer box(include serial number sticker) or serial number sticker on the product
(3) Your member account email.
(4) Serial number
To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.
⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
