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NO Audio Input and Output Section on my Device manager in GL504Gw

Level 7

I was watching a video some few days back, the sound went off. Ever since then, I have tried all getting back the sound, with various guides but it does not work. I noticed when I boot my laptop, the sound that usually comes with the asus logo is no more there, then noticed in the device manager, there is no Audio Input and Output section anymore. 

I used driver easy software (fre version) to try and update, but so far I so updates were categeorized as "pluggged". So i am just confused.

I need your assistance. I feel that once i can get the audio input and output section to show on my device manager, then the solution is nearby.Screenshot 2023-08-23 092236.png


Customer Service Agent

Hi @octa01 ,


Have you tested inserting the headphones to see if you can hear any sound? 
Could you please follow the steps in the provided link to reset the BIOS to default settings and download the audio card drivers from here to test if it can resolve this issue?


If you have any concerns, please feel free to let us know anytime. Thank you.