New version Armoury Crate - removed hotkeys?

[tim091]

Like many others I have had constant issues with the customisable hotkeys stopping working.

Today I was prompted to update Armoury Crate to V6.1.13.0. and I hoped perhaps this would fix the problem.

Worse: there is NO customisable hotkeys section that I can find anywhere!!

Anyone any ideas as to how I now assign actions to the five hotkeys??

[vishwa702]

I have the same problem. I am a heavy user of the hotkeys, and I hate that they messed up a key feature of their software like this fml. 

However, I did notice that in Settings > Update Center, they do seem to have a Customizable Hotkeys module. Mine even says its installed with the following version and release dates. Its just that there is no way to configure them through the rest of the application. 

Really hoping someone at ASUS sees this quick. 

[tim091]

Yeah, I noticed that Customizable Hotkeys module and it was installed AFTER the update to this latest AC version!

[Anbby_ROG]

Hi @tim091  @vishwa702 ,

Thank you for your feedback on this issue.

Please enable the recording function in Armoury Crate and record a video of the issue. Then, send us the video, log files, and the following information via private message. We will escalate this to the relevant team for further investigation as soon as possible. Thank you!

• Serial Number:
• BIOS Version:
• Windows Build Version: (Settings > System > About)
• Armoury Crate > Settings > About > Service Version > Check Button (Copy all content)

【Here is the file path for the log file for your reference】 
In Armoury Crate "Settings" and check "About" page, If clicking App Diagnostics "Record Log", the Privacy Policy Statement will pop out. Once user agreed statement, the Armoury Crate will start to collect problem log  and you can click "Generate log data" to generate the log file with encrypted (ASUS log file).

[tim091]

DM sent with info requested. Thanks.

[vishwa702]

Hey @Anbby_ROG  I've sent you the DM as well. 

Thanks for the help. 

[Anbby_ROG]

Thank you for your reply. I just wanted to further confirm whether you have tried uninstalling Armoury Crate using the uninstall tool, and then reinstalling and Armoury Crate to see if there is any improvement?

Additionally, could you please provide the device's serial number? This will help us better investigate the issue. Thank you!

[tim091]

@Anbby_ROG I couldn't uninstall AC as it doesn't show in Add/Remove Programs bizarrely! I will try the "Uninstall Tool" and report back.

Serial number is: NC__

[Anbby_ROG]

Hi All,

We released a new Uninstall Tool Version 2.2.15.0 on March 13. 
Please try using this version to uninstall Armoury Crate and then reinstall it to see if the issue is resolved. Thank you.

[tim091]

I used the new uninstall tool to remove AC. Restarted laptop and installed AC.

Still no hotkeys.

I went to Update and there were two available, one being the hotkeys application. It downloaded and then installed (the installation part took a microsecond, so it is either a tiny program or it didn't install.

Bottom line is still no hotkeys.