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New Laptop off Amazon Serial Number Already Registered

kj
Level 7

I recently bought 2022 ROG Zephyrus M16 off Amazon, which was supposed to be new, however when I tried to register the laptop online, it tells me that the serial number has already been registered. Is there some kind of bug, or have I been sold a pre owned laptop, pased of as new?

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1 REPLY 1

Anbby_ROG
Customer Service Agent

Hi @kj ,

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌