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Network adapter keeps being disconnected MediaTek Wi-Fi 6 MT7921 Wireless LAN Card

milosz2705
Level 7

(ASUS TUF GAMING F15 FX506HF) As it is in the title. It used to disconnect me once or twice a day, but in the latest weeks it's been literally a few times a day, being unable to play games. I've done practically everything: install a new version of network adapter, updated the BIOS, reset network settings, restart WLAN AutoConfig settings, use the troubleshoot thing, uninstall and scan for new devices in the Device Manager, completely restarted my laptop (included removing settings and files), restarted, used some commands in cmd; issue still appears. What could be the reason? I don't wanna pay for a new one (either new network adapter or PC) because I can't afford it.

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2 REPLIES 2

Falcon2_ROG
Customer Service Agent

@milosz2705 
If you have tried uninstalling and reinstalling the wireless network device driver but the issue persists, we recommend bringing your laptop to a service center for further inspection.

The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.

Well, I connected my Ethernet cable with router and it works. I hope it won't disconnect me randomly? I was checking the settings when network adapter was gone and the Ethernet option was there. Hopefully my problem is solved