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My X16 shutdown immediately after 10mins of gaming

douglasau418
Level 7

Hi guys.

My x16 will reboot during I was gaming, besides that seems everything is fine.

Really have no idea how to fix this issue at this moment.

I found some event in eventviewer as I copied in below:

A corrected hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x0:0x2:0x4
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_1022&DEV_14B8&SUBSYS_1F921043&REV_00
Secondary Device Name:

My spec as below
Processor AMD Ryzen 9 6900HS with Radeon Graphics 3.30 GHz
Installed RAM 32.0 GB (31.3 GB usable)
Device ID 1FAE9565-C86F-4CE4-8937-045CBA57F34D
Product ID 00342-20705-22826-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen and touch support with 10 touch points

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3 REPLIES 3

Anbby_ROG
Customer Service Agent

Hi @douglasau418 ,

I would like to confirm if your BIOS has been updated to the latest version 318. Have you tried updating the NVIDIA display driver to the latest version, V31.0.15.3645, certified by ASUS?
Additionally, I'd like to confirm the performance settings and GPU configuration in Armoury Crate. Could you please specify the mode they are set to?

Regarding the issue of your computer shutting down during games, is it happening in all games or specific ones? If it's specific games, could you please let us know which ones? Thank you for your cooperation.

Hello Anbby,

thanks for the reply.

yesterday I have just reset my laptop and reinstall the windows as well. And I didn’t have time for testing it today so I don’t know if the problem can be solved yet.

are you suggesting to update BIOS and display card driver first? 
I only play CS2 so I can’t compare with other games at this moment.

Anbby_ROG
Customer Service Agent

Hi @douglasau418 ,

We recommend updating your BIOS and NVIDIA display driver to the latest versions available on the official website and checking if the issue persists. Additionally, please try using different performance modes in Armoury Crate to find the settings that best suit your needs. Thank you.