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My Laptop Asus Rog G153RW Randomly Reboot With Kernel Power Event ID 41 (63) with no dump file.

atulindap
Level 7

So far I have tried

1. updating the latest bios and driver from the Asus device product page.

2. I have Windows 11 Home I tried Resetting pc by deleting everything.

3. I Tried Windows Memory Diagnostic which also shows 0 problems.

4. reinstalling the armoury crate with the latest update.

5. MyAsus System Diagnosis also shows 0 problem

6. Tried PassMark BurnIn Test for around 1 hour for both CPU and GPU here also laptop work fine in a full load.

7. The reboot process speeds up when I try to play a game like Forza 5  laptop reboot within 15 or 30 minutes, sometime just when the game is launching.

Can anyone help me with this in figuring out the exact issue if it's a hardware failure or a software issue, my laptop is just 4 months old

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5 REPLIES 5

Anbby_ROG
Customer Service Agent

Hi @atulindap ,

It seems like you have already taken several troubleshooting steps to address the random reboots on the laptop.

May I confirm if your laptop model is G513RW?
Could you please provide the current BIOS version and dGPU driver version? I recommend using drivers that have been verified on the Asus official website.
Have you recently added or replaced any hardware components, such as an SSD or RAM? Have you tried reverting the hardware to its original state provided by the manufacturer to see if it resolves the issue?
Additionally, please try using MyASUS to check if the laptop's hardware functions properly.

Should you have any further questions or require any additional assistance, please don't hesitate to let us know.Thank you

Hi @Anbby_ROG ,

Thank you very much for taking the time to replay back to my query, I will try to answer your question one by one

Q.1 May I confirm if your laptop model is G513RW?

     Yes my laptop's full model number  is G513RW-HQ148WS

Q2. Could you please provide the current BIOS version and dGPU driver version?

    My current bios version is 327 which is the latest one automatically updated through MyASUS APP

    My current dGPU driver version for NVIDIA is 511.69 and Vbios ver is 94.04.7F.00.2E

Q3. I recommend using drivers that have been verified on the Asus official website.

      Yes, I am using all the driver which is updated from MyAsus currently and yes before posting my original question I Recovered my laptop using the MyAsus recovery tool so all configuration for every driver went back to the original state when I first purchased the laptop.

Q4. Have you recently added or replaced any hardware components, such as an SSD or RAM?

     No not at all, I have not done any changes on the hardware level

Q5. Have you tried reverting the hardware to its original state provided by the manufacturer to see if it resolves the issue?

      Yes as mentioned earlier I reset My windows by deleting everything It didn't work also later used the MyAsus recovery tool from the recovery option again to format and reset everything the problem does not resolve.

Q6. Additionally, please try using MyASUS to check if the laptop's hardware functions properly.

      Tried Also this, and it does not show any problem

Screenshot (1).png

Please let me know if any thing else I can do to investigate this issue thanks.

 

 

 

Anbby_ROG
Customer Service Agent

Hi @atulindap ,

Thank you for your detailed response. 
Since you have already tried all self-diagnostic methods, in order to rule out any hardware abnormalities, we recommend that you bring your laptop and power supply to our repair center for our engineers to assist you in diagnosing and confirming the issue. 
Appreciate your understanding.

Hi @Anbby_ROG,

Thanks for your suggestion but as this my first laptop can you tell me proper process of initiating this rerpair request also what do you mean when you ask me to bring power supply did you mean laptop along with its original charger ?

Thanks

Anbby_ROG
Customer Service Agent

Hi @atulindap ,

 

To avoid any potential charger-related issues, we recommend sending the device for repair along with the original charger for diagnostic purposes.

 

The following is the contact information:
https://www.asus.com/support/service-center-location*

 

Also you can contact the local service center for help. The following is the contact information:
https://www.asus.com/support/CallUs#*

 

Sorry for any inconvenience it may be caused.