My G16 - The Motherboard destroyer

[headcoaching]

Anyone else out there experiencing the G16 going through motherboards every 40 days?

I bought this back in January and have had nothing but issues with it since. The first fail was when I was playing Rust, and the computer went black. I rebooted and the fans weren't working so the gpu and cpu got OVER 100C on both components. Then it would no longer turn on. Sent it in, with no communication other than a few emails (even though I requested a phone call to talk with tech or someone to give me more warranty/extended) I received no call back and no extra warranty. I received the laptop from the first service repair in June. After receiving I called ASUS and asked for extra warranty. They denied me. July 20th rolls around, and the laptop starts to show the same signs of motherboard failure - black screen, no power to screen. At this point I'm beyond frustrated since i use it for work and gaming. A huge part of my life!! Once the laptop arrived at ASUS repair facility I called and wanted to speak with someone about getting a replacement laptop or extra warranty.They said the techs can only give those kinds of 'options'. I asked to speak with someone that can help me other than escalate for the 5th time.  They 'escalated' the issue ( i called another 5 times throughout the course of a week because nobody gave a ****** and didn't call me back) it was 'escalated' 5 times. Or maybe they know they this falls under a couple different consumer protection laws? Magnus/Lemon. It has been in their repair shop for around a month in total. Once the repairs were finished, they shipped it off and now it's on my way to my home with yet again another motherboard and no extra warranty to protect me the customer and my investment. This is now technically the 3rd motherboard in this unit. What do i do? The customer service experience I had is one of the most frustrating I have EVER had. Lack of communication, lack of information, just good at saying sorry and we can escalate. I'm tired of getting the cold shoulder, this is still a new laptop. 

[Falcon2_ROG]

@headcoaching 
I apologize for the inconvenience caused, please send me a PM with the following information and I'll have this rectified for you as soon as possible.

Product S/N:
Previous RMA#:

Thanks.

[headcoaching]

@Falcon2_ROG  PM'd

[headcoaching]

IThe laptop was sent back to me roughly two weeks ago with yet again, another motherboard replacement. 
I was given 3 months of extra warranty (thank you) which does help with piece of mind a bit but also this product has continuously let me down since I bout in January of this year for $1600 Intel i9-13980 and 4070.

I kinda hoped to be given some options for a replacement though at this point. 

Believe it or not, 2 days ago the fans shut off again and ARMOURY crate was showing CPU 102c and GPU 98c. I shut the programs down and game I was running (medium graphics settings on rust) and laptop didn’t cool at all and fans were dead. So I shut down the laptop. 10 minutes later turned laptop on and fans worked. Odd but we are gaming again!! …… 

Playing rust again tonight and same thing happened. CPU over 100 and GPU 98. The fans are not working and haven’t since an hour ago. I think she’s cooked.

THIS IS CRAZY. What am I supposed to do.. These people HAVE to be tired of hearing from me. Isn’t it worth a completely new laptop at this point.  I’m regretting buying this product and the lack of communication from customer service once RMA is created is a bummer.  

[Falcon2_ROG]

@headcoaching 
We sincerely apologize for the repeated repairs and inconvenience you have experienced with the product.

Regarding the fan malfunction and resulting CPU/GPU overheating issue you reported, we recommend recording the abnormal situation (including videos or screenshots showing the temperature and non-functioning fan) and providing this information to your local service team for further assessment by our technical staff. I will also forward your feedback to the local service team for their reference.

We apologize for any inconvenience caused.