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Mouse Randomly moves and clicks

tecdragon
Level 7

Asus Rog Flow z13 - Mouse randomly moves and clicks.  This happens when connected to external monitor with external mouse and keyboard.  I have tried resetting the device to factory and trying - issue persists.  I have tried a different keyboard and mouse - issue persists, I have tried disabling the touchpad in windows - issue persists.  I have updated every driver and bios to most current - issue persists.  

 

The only thing that solves the problem is to remove the Asus soft keyboard.  Issue does not occur when using the device standalone only when connected to external devices. 

 

Ideas?

917 Views
23 REPLIES 23

M0NG0
Level 10

Control Panel > Hardware and sound > Mouse > Pointer Options
Then Un-tick Enhance pointer precision. See if that helps.

M⊕NG⊙

thank you - but issue persisted

 

Anbby_ROG
Customer Service Agent

Hi @tecdragon ,

I would like to confirm if your BIOS has been updated to the latest version 317. 
Could you please try the following steps: remove ASUS System Control Interface v3 , uninstall Armoury Crate using the provided uninstall tool, and then reinstall ASUS System Control Interface v3 and Armoury Crate to see if there is any improvement?

If the issue persists, could you please record a video (including the way external devices are connected) and provide the following information through private message for further investigation? Thank you.

 

Serial Number:
Windows Build Version: (Settings - System - About)

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌

attempting this now - however I do not have a 

ASUS System Control Interface v3

Listed in my add\remove programs.  Is this something I should install?  It doesn't appear to have been installed by default

 

I also removed all of the Aura and Glide stuff.

I have still installed
AI Noise Cancelation audio Software
Asus Device Check
Asus Hotplug Controller
Asus Smart Display Controller

I wound up sorting by vendor and uninstalling all things ASUS, which I think has fixed the issue, but now my performance SUX.  I guess I will start adding things back one by one and see what is causing the issue.

NOPE, spoke to soon even with all ASUS products uninstalled the issue persists. 

Anbby_ROG
Customer Service Agent

Hi @tecdragon ,

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌

I am having the same issue. Bought new, Z13 i9. Mouse keeps jumping, resetting focus  and clicking random stuff. Fully updated. System was restored/reloaded once.

Any forward movement on this? I can still send my system back, I think.