07-13-2024 03:36 AM
Asus Rog Flow X13 (GV301RE) - Mouse randomly moves and clicks. Same issue as described about Z13 in another post but it was closed. This happens when connected to external monitor. I have updated every driver and bios to most current - issue persists. I have uninstalled / installed Armory Crate software - issue persists. I have uninstalled / installed MyAsus application - issue persists. I tried different USB-C hubs with Display Port cable or HDMI cable - issue persists. I try using USB-C hub only for network and connecting external monitor directly to HDMI port of laptop : issue persists. I try using wired mouse - issue persists. I have disabled the touchscreen in device manager options - issue persists.
The problem disappears when disconnecting external monitor. This is very annoying.
07-14-2024 05:15 PM
Hi @benjicool ,
Sorry to hear about your experience.
Could you please send us a private message with your product's serial number? This will help us assist you further. Thank you.
07-17-2024 08:47 AM - edited 07-18-2024 12:08 AM
Hi
model : FLOW -X13-GV301RE-LJ112W
S/N :
hope it can help
regards
Nicolas
07-17-2024 04:52 PM
Hi @benjicool ,
Due to the need for your personal information.
I have sent you a message, please check✉. Thank you