cancel
Showing results for 
Search instead for 
Did you mean: 

Mouse Randomly moves and clicks (X13)

benjicool
Level 7

Asus Rog Flow X13 (GV301RE) - Mouse randomly moves and clicks. Same issue as described about Z13 in another post but it was closed. This happens when connected to external monitor. I have updated every driver and bios to most current - issue persists. I have uninstalled / installed Armory Crate software - issue persists. I have uninstalled / installed MyAsus application - issue persists. I tried different USB-C hubs with Display Port cable or HDMI cable - issue persists. I try using USB-C hub only for network and connecting external monitor directly to HDMI port of laptop : issue persists. I try using wired mouse - issue persists. I have disabled the touchscreen in device manager options - issue persists.
The problem disappears when disconnecting external monitor. This is very annoying.

193 Views
3 REPLIES 3

Anbby_ROG
Customer Service Agent

Hi @benjicool ,

Sorry to hear about your experience. 

Could you please send us a private message with your product's serial number? This will help us assist you further. Thank you.

Hi

model : FLOW -X13-GV301RE-LJ112W

S/N : 

hope it can help

regards 

Nicolas

 

Anbby_ROG
Customer Service Agent

Hi @benjicool ,

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you