01-07-2024 07:29 PM
I got a Zephyrus G14 for my years in college as a light + powerful computer. However, after using it for 18 months, the screen just suddenly stopped turning on.
This was strange, so after going to a repair shop, I was surprised to hear the motherboard had problems. To get a replacement would be over what I had paid for the computer to buy it. Out of all parts that become disfunctional, the motherboard dying in 18 months is unheard of! I kept the computer safe (no liquid or food nearby, protective case), but in the end was told this is just "unlucky". I think this is completely unreasonable.
01-08-2024 12:41 AM
I regret that apart from checking the hardware specifications, I didn't read the information about this corporation before buying an ASUS laptop, because I would rather give up on the purchase and choose MSI equipment.
01-08-2024 09:53 PM
Hi @zeegy ,
I apologize for hearing about your user experience.
May I ask if you could provide your product serial number and RMA number through private message for further verification of your situation? Thank you.