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Motherboard Died For Fun

zeegy
Level 7

I got a Zephyrus G14 for my years in college as a light + powerful computer. However, after using it for 18 months, the screen just suddenly stopped turning on. 

This was strange, so after going to a repair shop, I was surprised to hear the motherboard had problems. To get a replacement would be over what I had paid for the computer to buy it. Out of all parts that become disfunctional, the motherboard dying in 18 months is unheard of! I kept the computer safe (no liquid or food nearby, protective case), but in the end was told this is just "unlucky". I think this is completely unreasonable.

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2 REPLIES 2

Bogus5
Level 12

I regret that apart from checking the hardware specifications, I didn't read the information about this corporation before buying an ASUS laptop, because I would rather give up on the purchase and choose MSI equipment.

Anbby_ROG
Customer Service Agent

Hi @zeegy ,

I apologize for hearing about your user experience. 

May I ask if you could provide your product serial number and RMA number through private message for further verification of your situation? Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂