I purchased my laptop from Best Buy around the August of last year which came with a year warranty. Within around 4 months of me having the laptop, I began experiencing crashes which froze my screen and forced me to reboot. I couldn't send it in to Asus when I first started having this issue as I needed it for school.
Fast forward to summer, and I finally am able to send in my laptop for repair using the warranty. At first, Asus wanted me to send it into Best Buy, as they were accredited for the repair. They didn't fix the issue. Then I was instructed to send it to the Asus service center. I get my laptop back from the service center around a month later, and it is still crashing.
I decide to send it in one last time to the service center, as I was told I would be offered a replacement if they couldn't fix the issue. I reshipped the box using the shipping label provided to me by Asus, and waited for about 3 weeks with no update email saying they received the package. I then contact Asus support to see what happened to my package, and they told me that it was lost on the way to the service center.
After going back and forth with support and getting false promises from representatives saying that I would either be "compensated" or "offered a replacement", all I get is the maximum claim of $115 allowed from FedEx on a laptop that cost over $1700.
Has anyone had a similar issue happen to them? If so, what can I do about this?
