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latency problem with ASUS ROG Strix G18 G814JI-N5095W

Danev
Level 7

Hello guys,
i bought new laptop asus rog strix g18:
Intel Core i7-13650HX​
NVIDIA GeForce RTX 4070
32 gb ram 
2 TB ssd
wireless : - Intel wifi 6E AX211 160 MHZ
Problem:
I set everything on the laptop: power mode - best performance, latest drivers and etc. When i start playing League of legend   in some periods i have lag for 1-2 seconds. My fps is 240 and not changing in the game my latency is not changing. I try with Counter Strike 2, same problem. i check latency test and that are the results.  I play with wifi. My router is mesh deco X55 and until now with the old laptop acer i never had problems.  i Tried every driver for wifi  dont change anything. Now im with driver 22.230.0.8Screenshot 2024-01-21 101050.png

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6 REPLIES 6

Anbby_ROG
Customer Service Agent

Hi @Danev ,

I would like to confirm whether your BIOS version has been updated to the latest version 321, and if you have reinstalled the Asus-certified Intel Wireless LAN version V22.230.0.8 and Intel Bluetooth version V22.230.0.2 for testing. Have you connected any other Bluetooth devices?

If the issue persists after reinstalling the drivers, please try setting the wireless interface card to "High Performance" in the advanced power settings. Additionally, attempt to disable the "Allow the computer to turn off this device to save power" option in Device Manager (Network adapters - right-click on the adapter - Properties - Power Management). Test to see if the problem improves. Thank you.

Hi,
My bios version is 321, i tested the bluetooth with head phone - 2 different models and its okay. Istalled  Intel Bluetooth version V22.230.0.2  and the problem is continue. The strange with other laptop acer helios old model i don have that problem.

Anbby_ROG
Customer Service Agent

Hi @Danev ,

As mentioned by @HappyShabbat , please try using a wired network to see if there is any improvement . 

Additionally, try disabling Bluetooth functionality to see if there is any improvement. Thank you.

Hi,
My bios version is 321, i tested the bluetooth with head phone - 2 different models and its okay. Istalled  Intel Bluetooth version V22.230.0.2  and the problem is continue. The strange with other laptop acer helios old model i don have that problem.

HappyShabbat
Level 9

Do you have an USB to RJ45 adapter for testing a cabled connection?

Consider that your new PC because of different hardware capabilities, e.g. WIFI6/AX, connects to your router using another frequency/channel than your old PC. Then you can take advance of learning which channel your old PC used and force this channel for your new PC.

Find your wifi adapter in Windows in Device Manager (Network adapters), and right click and select properties.

You can learn more and e.g. Advanced tab's Preferred Band property let you force 2.4/5GHz.

 

You can use a tool for scanning for disturbances at a certain channel.

 

Danev
Level 7

Im waiting network provider and i will post what happen when they come