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Laptop Dying 1 week after warranty?

FAT_ALICE
Level 7

‎11-08-2023 04:32 AM

Please do not ban me! I bought one of the first ASUS laptops from Taiwan, made in Taiwan, about 13 years ago. It lasted me until about a year ago. Actually, the kids are using it now. But since mobile phones have more power than a 12 year old laptop, I thought it was time to upgrade. I got an ASUS Tuf Dash F15. Amazing!!! I love it SOOOO much! 

But! It recently started feeling really hot. The back, right side of it is bending and warping so bad, it cannot even close now. And, it frequently has the Bluescreen of death. I thought, well, worst case scenario, I could get it fixed, right? Wrong. The warranty expired a week ago! 

Is this planned obscelescene? Bad luck? How can my first ASUS last 13+ years and counting, and this fancy new one, only a year??? And advice would help. Thanks. 

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Anbby_ROG
Customer Service Agent

‎11-08-2023 05:26 PM

Hi @FAT_ALICE ,

Thank you for your love for ASUS products. Based on your description, it seems that there is an unusual appearance issue with your laptop. 

Could you please provide us with photos of your laptop and its serial number via private message so that we can further assist you? Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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