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laptop display stuck at 1 hertz

emoloe
Level 7

i bought an asus laptop used off ebay and the display is stuck at 1 hertz according msinfo, windows settings says 64 (which is the only select able option in the advanced settings) hertz but it isn't there is massive screen tearing issues with any video or fast moving object i have generic microsoft display drivers and there is nothing of use in the nvidia control panel. any help would be appreciated.

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1 REPLY 1

Anbby_ROG
Customer Service Agent

Hi @emoloe ,

May I confirm your product model with you?
We recommend verifying if your display driver has been updated to the latest version released on the official website.
You can check for the latest drivers for your product from here. Thank you.

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌