Keyboard Z13 not working when in angle

[Grheault]

Like multiple people, my keyboard half stop working. It will work only if i lay it flat on the table, if i snap it into is normal angle, it will stop working. My tablet was bought in 2022...so am kind of screwed since i can't even buy a new keyboard

What are my option?

[Anbby_ROG]

After confirmation, the local service center should be able to provide assistance with purchasing a new keyboard. Please contact the local customer service for further assistance. If you have already contacted them but didn't receive help, please provide the following information via private message, and we will work with the local service team to further investigate. Thank you.

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[Grheault]

Sent you a DM

[DocDave]

Hi there, 

I bought a ASUS GZ301ZE less than 12 months ago.

Now my keyboard has stopped working without obvious reason. Contacts are clean. I understand form the many complaints that many other people have the same issue with this device. 

FYI - As it is clearly a mechanical design flaw, ASUS needs to provide free of charge replacement within the first 12 months of purchase, according to most local customer protection laws.

[Anbby_ROG]

I'm sorry to hear about your experience.

If your product is still under warranty, please note that the keyboard, as an accessory, cannot be repaired separately. It must be sent for inspection along with the laptop. This ensures that your product functions properly within the warranty period. Please contact your local service center for further assistance with the RMA process. The above information is provided for your reference.

[AhBoungKadaw]

I am having the same issue where when the keyboard is folded up to the screen it doesn't work. It will only work when the key board is stretched out straight. How and where can i buy a replacement? This laptop was purchased back in 2022 and is now out of warranty.

[Anbby_ROG]

If you only wish to purchase a new keyboard, the local service team will assist you with the process of purchasing a new keyboard.
Additionally, if you are located in the US or Canada, you can purchase the keyboard directly through the Part Shop. We hope this information is helpful for your reference. Thank you!