cancel
Showing results for 
Search instead for 
Did you mean: 

Keyboard sometimes react on button pressing with delay

maslopup
Level 7

On my ROG Zephyrus G14(2021) from last week appear an issue,when after pressing buttons on keyboard the signal is not coming immediately and when it finaly comes,the text immediately coming to screen,or during playing games (like CS2) i`m trying to peek a man while actively pressing"A" and "D" so when this lag occure I can just move away to side on which button it was pressed last time. I`m using an external keyboard,so firstly thought that issue in it,but when I bought new one the same problem appear(on laptop keyboard also). I tried to bring it to service technician,but was unable to fix it.(video attached,sry,forgot to switch off music,but you can hear that i`m actively pressing on buttons and how it reacts)

87 Views
1 REPLY 1

Anbby_ROG
Customer Service Agent

Could you please send us the product serial number and RMA number via private message so we can further verify the RMA information? Thank you!