Keyboard problem Rog Strix G713RW (2022)

[attenchu]

Hello everyone,

I have a rather strange issue with some keys on my laptop keyboard:

The following keys only work if I press Shift first (to type capital letters) or if I press a working key before and then quickly press the non-working key:

Z, U, H, J, N, M

Has anyone ever encountered something like this and could help me? I'm getting desperate...

Here’s what I’ve already tried:

• Reinstalling the keyboard in Device Manager and updating drivers.

• Windows is already up to date (Windows 11).

Thank you very much in advance!

[Falcon2_ROG]

@attenchu 
It is recommend testing with an external USB keyboard. If the external keyboard functions normally, the issue is confirmed to be with the laptop’s built-in keyboard. In this case, we suggest bringing your laptop to a service center for inspection.
The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.

[attenchu]

hi valcon, i have tried it with an external Keyboard and got the Same issue. Also what has helped for a few hours was pressing all not-working Keys at once.. i dont know why and its Kind of misterious but all Keys have worked for a few hours.

What could it be.. please help. Thank you

[Falcon2_ROG]

@attenchu 
May I ask if the same specific keys are not working on the external keyboard as well?
If the same keys are malfunctioning, it may be a system issue. We recommend backing up your data and restoring the system to check again.
[Windows 11/10] How to Reset (Reinstall) the Operating System
Sorry for any inconvenience it may be caused. 

[attenchu]

I did another Test with an external Keyboard and it Has worked.. so I think I need a new Laptop keyboard.. i still dont understand why the mentioned Keys stopped working.. and working again for a few hours when hitting those all at the Same time.. is it a Heat issue? I would Like to understand 

[Falcon2_ROG · Accepted solution]

@attenchu 
Based on the described situation, the issue may be caused by poor contact at the keyboard’s connector or cable. We still recommend bringing your laptop to a service center for further inspection. Sorry for any inconvenience it may be caused.