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Keyboard not working properly

Bhargavinampudi
Level 7

‎02-19-2025 04:45 PM

Hello guys, I have an Asus Rog Strix G17 (G713PV) laptop and lately it has keyboard problems. When I don't interact with keyboard for more than 5 seconds and then I touch any key, at first that key isn't detected, it sometimes needs like 3 key press to start typing, after that every key functions absolutely normally, until I stop typing for around 5 seconds, than again same problem happens. It is very annoying and I'm wondering if anyone had the same issue and how did they fix it. By the way my keyboard firmware is upto date

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Anbby_ROG
Customer Service Agent

‎02-20-2025 09:26 PM

You mentioned that you have already updated the keyboard firmware. I would like to confirm whether you have updated the ROG Keyboard Firmware Update Tool to version V3.8.3.011? Thank you.

Due to the regional holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding.


To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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