Keyboard keys s,z, and x not

[bien]

hi y'all,

First time posting, I have a f15 faming laptop, i was playing valorant and noticed that i could not walk back in game, the 's' key stopped working. upon further observation, I noticed that my z and x keys are not working as well.  I have tried everything on the internet about trouble shooting and even tried reformatting my computer but nothing seems to work. is there something i am missing with regards to formatting my laptop?

thanks in advance to anyone who will respond to this message.

cheers

[Anbby_ROG]

Hi @bien ,

I would like to confirm with you whether the S, Z, and X keys are unresponsive only in the game or if they are unresponsive in all software?
May I inquire if your BIOS has been updated to the latest version 311?
If you find that specific keys are unresponsive in all software, you can refer to the troubleshooting steps provided in this link to see if it resolves the issue. If you have any other concerns, please feel free to let us know. Thank you.

[bien]

Hi Anbby!

Thanks for the reply. I can confirm that those keys does not work across all apps and software. I did download the latest  Bios, I have an image of the bios version. I am at my wits end.

Cheers,

B

[Anbby_ROG]

Hi @bien ,

I've noticed something unusual. The latest BIOS version for the FX506HC is 311, but in your picture, it shows 313. 

Could you please let me know how you updated the BIOS? Thank you.

[bien]

Hi @Anbby_ROG 

I downloaded it directly from the american megatrends website, is this bad and can i roll it back?

much appreciated

[Anbby_ROG]

Hi @bien ,

Since the latest BIOS version for the FX506HC is 311, we recommend that you download the correct version from the official website and replace it with the correct version for testing purposes. Thank you.

[bien]

Hi @Anbby_ROG 

Downloaded and installed the 311 ver Bios, still no luck with the keys.

[Anbby_ROG]

Thank you for your response.
Please remove the power source and all external devices, then press and hold the power button for 40 seconds before releasing it. Reconnect the power source and boot up the laptop to see if there is any improvement. 
If the issue persists, after conducting numerous tests on our end, we recommend that you take your laptop to a local authorized service center for further diagnostic testing. 
We apologize for any inconvenience this may cause.