First time posting, I have a f15 faming laptop, i was playing valorant and noticed that i could not walk back in game, the 's' key stopped working. upon further observation, I noticed that my z and x keys are not working as well. I have tried everything on the internet about trouble shooting and even tried reformatting my computer but nothing seems to work. is there something i am missing with regards to formatting my laptop?
thanks in advance to anyone who will respond to this message.
Hi @bien ,
I would like to confirm with you whether the S, Z, and X keys are unresponsive only in the game or if they are unresponsive in all software?
May I inquire if your BIOS has been updated to the latest version 311?
If you find that specific keys are unresponsive in all software, you can refer to the troubleshooting steps provided in this link to see if it resolves the issue. If you have any other concerns, please feel free to let us know. Thank you.
Thanks for the reply. I can confirm that those keys does not work across all apps and software. I did download the latest Bios, I have an image of the bios version. I am at my wits end.
Thank you for your response.
Please remove the power source and all external devices, then press and hold the power button for 40 seconds before releasing it. Reconnect the power source and boot up the laptop to see if there is any improvement.
If the issue persists, after conducting numerous tests on our end, we recommend that you take your laptop to a local authorized service center for further diagnostic testing.
We apologize for any inconvenience this may cause.