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Keyboard Backlighting wont change colour

Mommasboy286
Level 7

No matter what I do I cant change the colour of my Flow X16 keyboard backlighting, since I got it its just stuck yellow and I've tried every fix online and tried alternate programs and reinstalled and updated drivers, done CMOS resets, system resets, you name it and nothing gives me control of the RGB lighting. 

The Laptop thinks theres no compatiable devices connected and the only alterations I can make is to adjust the brightness or set the keyboard to strobe or breath or static but again only works in yellow. If I use G helper to try change to another colour it just switches the lights off altogether.

So far I havent had much help from asus as they've just sent me a list of things i've already tried with no luck.

431 Views
4 REPLIES 4

Falcon2_ROG
Customer Service Agent

@Mommasboy286 
The effect of keyboard backlighting may vary depending on the specifications of your purchase.
Could you please provide your product serial number and a photo showing the color of your keyboard backlight for further verification? 

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Pingu_ROG
Community Agent

Hi @Mommasboy286 According to the log, your laptop is a single-color backlit model. However, that model comes in both single-color white and RGB SKUs (no yellow). Please provide your SN via DM so we can check which SKU you have. If the laptop has been in for repair before, please provide repair details also.

Thank you

Dmded you. It’s had not previous repairs at least according to its repair logs. I’ll be extremely disappointed if it’s a white model since it was advertised as being multi coloured when I purchased it.