Hi @Moha23 ,
I would like confirm with you if the XG Mobile was working properly before? Also, did you follow the proper steps for safe removal when disconnecting the XG Mobile?
For information on the steps for safe removal, you can refer to the following link:
https://www.asus.com/support/FAQ/1045151#a5
Could you please PM me the log file from Armoury Crate and the following information?
I will contact the relevant department to investigate the issue you're experiencing. Thank you.
(1) Serial numbers of the laptop and XG Mobile
(2) BIOS version
(3) Armoury Crate version
【Here is the file path for the log file for your reference】
In Armoury Crate "Settings" and check "About" page, If clicking App Diagnostics "Record Log", the Privacy Policy Statement will pop out. Once user agreed statement, the Armoury Crate will start to collect problem log and user can click "Generate log data" to generate the log file with encrypted (ASUS log file).
To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.
⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
