cancel
Showing results for 
Search instead for 
Did you mean: 

Issue with ASUS TUF Gaming Dash F15 (FX516PR)

Serow
Level 7

Hi all,

I have had this laptop for a while and yesterday it wouldn’t boot anymore. Screen would stay black, and it would power off automatically shortly after startup.

Before this happened, I experienced some flickering on my screen. Not even an hour later my screen wouldn’t turn on, it wouldn’t work on any external monitor, and the laptop would shut down less than a minute after booting.

I have had nothing but trouble since I bought this laptop, ranging from terrible performance (to a point i had to send it in for repairs) compared to online benchmarks of the exact same model, and now possibly a dead motherboard or GPU. I cannot start it in any safe mode or BIOS, i can not even see if it succesfully booted into safe mode or BIOS. I would like to know what options I have to save this laptop, it was fairly expensive and I am not looking forward to spending another €1000+ on a laptop of similar specs. It also seems weird that a gaming laptop would have a shelf life of barely 4 years with normal use. 

133 Views
1 REPLY 1

Anbby_ROG
Customer Service Agent

Sorry to hear about your experience. Please try removing all external peripherals and the power source, then press and hold the power button for 40 seconds. After that, reconnect the power and turn it on to see if the issue improves.

If the problem persists, we recommend bringing your laptop to a local service center for further inspection and diagnosis. Thank you.

 

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂