10-08-2024 12:29 AM
I wanted to reset my ASUS ROG Zephyrus S17 GX701LWS to the state it was when I first got it from the shop!
I would say it is a factory reset along with the apps and stuffs that comes with the brand-new laptop, not a clean windows installation!
The main reason is: I can't get to install and keep both "Intell UHD Graphic" and "NVIDIA" "Display Adapters" working together in the same way it came from the shop!
Is there any chance I can, have it? Can I get an RMA to send my device to a service center for this purpose?
Note: The warranty is expired.
10-13-2024 07:58 PM - edited 10-13-2024 07:58 PM
Based on your other posts, it seems that there are issues when connecting an external monitor via HDMI. It has been confirmed that the HDMI port of the GX701LWS outputs through the dGPU.
May I ask if you have tried downloading and installing the NVIDIA graphics driver version V30.0.15.1278 and the Intel graphics driver version V26.20.100.7926 from the official website for testing? Thank you!
10-14-2024 11:00 PM
Yes this is it! I'm not being able to keep both drivers.
@Anbby_ROG wrote:May I ask if you have tried downloading and installing the NVIDIA graphics driver version V30.0.15.1278 and the Intel graphics driver version V26.20.100.7926 from the official website for testing? Thank you!
Yes I did! I formatted the machine, started the windows. Downloaded MyAsus and the updated drivers and tried to install all of them.
The NVIDIA driver was already installed from the first start. I didn't even have chance to install it. I didn't need to. It was already installed when I opened the windows at the first time, and it came with the most up to date version (V30.0.15.1278). But the Intel(R) Graphics (version V26.20.100.7926) never shows up in the Device Manager, after installing it!
I tried using cmd and Win Powershell, both with admin permissions. I could see the process running with no problem, as it was installed, but the Intel(R) never show up in the "Device Manager".
I'm a graduated computer scientist and I would say it shouldn't be that hard to install two drivers in my machine and keep it up to date. But for some reason the Intel(R) Graphics drivers never gets installed (at least it never shows up in the Device Manager). What can it be?
Should I have followed a specific sequence when I was installing back the drivers ? I didn't even need to install the NVIDIA one, it was already there.
I tried searching on how to enable the dGPU in my Bios, but my unit version (GX701LWS) seems to lack this option, nativelly.
What should I try next to fix this?
10-15-2024 03:59 PM - edited 10-15-2024 05:02 PM
Hi, just updating!
After some tests I was able to bring back the Intel(R) UHD Graphics drivers. How? I just enabled the Optimus GPU mode in the Armoury Crate, restarted the machine and the Intel(R) UHD Graphics driver popped up!
BUT my HDMI port is still not sending any signal (Black Screen)! I tried using 3 different screen monitors, 1 at time obviously, (1 Asus, 1 LG and 1 HP), tried using different HDMI cables, but the image don't show up in the screens. Even tho I can see the screen that is connected thought HDMI in the "Device Manager" and in the DXDIAG. The screens keep saying no HDMI signal (Black Screen). All 3 of the screens got the same kind of error message: No HDMI signal!
In the DXDIAG I can see 3 connected displays, but when I extend the image (Ctrl + P) only the second one works.
If I open the Intel Graphics Command Center. The 3 screens connected to the laptop are there too. But when it comes to the screen itself, it keeps blacked out!!
What can it be? A PCI driver error? I never find the dGPU option to turn on or off, where should it be?
NOTE: This exactly same setup worked before! It stopped working recently after some updates!
10-16-2024 06:35 PM
Thank you for your update. I would like to confirm whether external monitors connected via the DisplayPort and Thunderbolt port are displaying normally?
Since the HDMI port of the GX701LWS outputs through the discrete GPU, based on your description, it is very likely that there is a hardware issue with the HDMI port. We recommend that you send the laptop to a local service center for further inspection to identify the problem.
Regarding GPU settings, you can configure them through Armoury Crate > Device > GPU Power Saving. I hope this information is helpful to you. Thank you!