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Important Bug Report: BIOS 317 Fan Curve Swap Issue

Maniya2002
Level 9

Dear ASUS Support Team,

I hope this message finds you well. I wanted to bring to your attention a critical issue I've encountered with the latest BIOS update, version 317, for the GA503R laptop model.

It appears that there's a mix-up in the fan control settings within Armory Crate. Specifically, the GPU and CPU fan curves seem to be swapped erroneously. As a result, adjustments made to the GPU curve impact the rotation speed of the CPU fan, and vice versa. This unexpected behavior significantly affects the thermal management of the system and can potentially lead to performance issues and overheating.  

Upon further investigation, I found that this issue is unique to BIOS 317. Previous versions (311, 313, 315) do not exhibit this problem. However, it's worth noting that in BIOS versions 311, 313, and 315, when the GPU enters Power Save mode, the GPU fan fails to engage entirely, which could potentially lead to overheating and performance issues.

As an enthusiast and a loyal user of ASUS products, I believe it's crucial to address this issue promptly to ensure the optimal performance and reliability of your hardware. I kindly request that you escalate this matter to your development team for thorough investigation and rectification.

Clear communication regarding this issue and its resolution will be highly appreciated by the community of users who rely on ASUS products for their computing needs. Please let me know if you require any further information or assistance from my end to expedite the resolution process.

The video below describes how the problem occurs:
https://1drv.ms/v/s!AiujnlG3VlJryBHa6TyhmVYjNYqA

Screenshot 2024-02-14 103717.png

Screenshot 2024-02-14 103733.png

Screenshot 2024-02-14 115929.png

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4 REPLIES 4

Anbby_ROG
Customer Service Agent

Hi @Maniya2002 ,

Thank you for providing the video. Please enabling the log recording function in Armory Crate and repeating the actions shown in the video. Please also provide the following information for further analysis and confirmation. Thank you.

 

Armoury Crate > Settings > About > Service Version > Check Button (Copy all content)

 

【Here is the file path for the log file for your reference】 
In Armoury Crate ""Settings"" and check ""About"" page, If clicking App Diagnostics ""Record Log"", the Privacy Policy Statement will pop out. Once user agreed statement, the Armoury Crate will start to collect problem log  and you can click ""Generate log data"" to generate the log file with encrypted (ASUS log file).

@Anbby_ROG 
Armoury Crate > Settings > About > Service Version > Check Button (Copy all content)

Item Version
---- -------
Armoury Crate UWP App 5.7.9.0
ROG Live Service 2.3.6.0
Aura Service (Lighting Service) 3.07.33
Armoury Crate service 5.7.9
Aura Wallpaper Service 1.5.3.0
Aura SDK 3.04.39
ASUS Aac_GmAcc HAL 1.0.12.0
ASUS Aac_NBDT HAL 2.5.35.0
ASUS Ambient HAL 2.7.0.0

Record Log: -     Log_20240216.logE



Anbby_ROG
Customer Service Agent

Hi @Maniya2002 ,

Thank you for providing information.I have forwarded the information to the relevant department.
We will provide you with any new updates as soon as possible.