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I9-13980HX | G634JZ 100ºC + COIL WHINE

ElSm0K3
Level 10

I recently found out that ASUS voided my warranty after I had to replace their liquid metal (LM) application issues. On top of that, there’s now a significant coil whine when using the laptop on battery. I’ve tried reinstalling Windows and adjusting power settings, but nothing has worked. The laptop is unusable for 3D work in its current state.

Honestly, I’m at a loss with ASUS support at this point. Their response has been incredibly frustrating.

https://drive.google.com/file/d/1woGGuANcZN9TGiMDA0L7VbYDF0TeFO_C/view?usp=drive_link

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14 REPLIES 14

ElSm0K3
Level 10

Update; I got my laptop back from RMA, it got refused and no problems were found. 🤣

ElSm0K3
Level 10

If any ASUS official sees this feel free to check the joke of RMA: NLA1SA1528

How is that coil whine within spec? Please.

Anbby_ROG
Customer Service Agent

We have reviewed the RMA records and the video you provided. The noise in the video does not seem to match the usual coil whine phenomenon. 
Since we only received your RMA information now and it appears that you have already received the device back, we would like to confirm further with you. If you adjust the GPU and fan settings in Armoury Crate, does the same issue occur? Could you record a video of the current usage so we can investigate further? Thank you.

Due to the on going regional holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding 🙂

Yes it does happen.

Anbby_ROG
Customer Service Agent

Could you record a video of the current usage and provide the following information via private message, we will have our technical team investigate the issue further. Thank you! 

BIOS Version:
Windows Build Version (Settings > System > About):
iGPU/dGPU Driver Version:
GPU and Fan Mode Settings in Armoury Crate:

Are there any external monitors or other devices connected?
Any upgrades or changes to SSD/RAM:
Armoury Crate > Settings > About > Service Version > Check Button (Copy all content)

Due to the on going regional holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding 🙂