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I bought a G14 2023 edition second hand, i have serial number already registered issue

UMEI
Level 7

Hello, i bought a s G14 second hand and i can not enter the serial number on the sticker in both myAsus and armoury, it says product already registered,, i can't reach out to the ffirst buyer, so how can i unregister them?

 

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1 REPLY 1

Anbby_ROG
Customer Service Agent

Due to the regulations of the Personal Data Protection Act, we are required to verify the original user's purchase proof and related information in order to assist you with the next steps. This is to ensure the security of user information. Please note that product registration will not affect the product warranty, as the warranty is determined based on the product serial number. The above information is provided for your reference. Thank you for understanding.

Due to the regional holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding.


To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂