05-08-2023 03:32 PM
Hi,
I am facing this issue.
Wherein I am unable to install HAL version 2.5.24.0
as it is prompting the error code 4152
Tried every possible way to install yet not installed.
06-03-2023 03:55 AM
Hi, I have similar problem
06-04-2023 07:34 PM - edited 06-04-2023 07:34 PM
06-24-2023 07:54 PM
Hi @Anbby_ROG,
Is there any progress for this thread? As I am still facing similar issue and my "Aura Sync" under the Sync devices, my keyboard is not showing. Any advice?
06-26-2023 06:40 PM
Hi @Jeonsa ,
Could you please confirm if the current version of HAL is already v2.5.30?
If you are still encountering error messages with HAL v2.5.30, please try removing and reinstalling Armoury Crate to test if HAL can be updated to v2.5.30 and if "Aura Sync" can display devices properly.
If the issue persists, could you please check the option to enable logging and click on the update button once more?
After that, please provide me with the log file via private message. I will promptly forward it to the relevant team for further investigation. Thank you.
07-03-2023 09:37 PM
Hi @Anbby_ROG ,
It is working now. Thank you so much for the assistance!
05-22-2023 09:41 PM
Hi @hotrodhotep ,
As the relevant department is still analyzing this issue, could you please provide the log file from Armoury Crate and the following information via PM?
We will further investigate this issue and provide a solution for you. Thank you.
(1) Product Serial Number
(2) Armoury Crate Version
【Here is the file path for the log file for your reference】
In Armoury Crate "Settings" and check "About" page, If clicking App Diagnostics "Record Log", the Privacy Policy Statement will pop out. Once user agreed statement, the Armoury Crate will start to collect problem log and user can click "Generate log data" to generate the log file with encrypted (ASUS log file).
06-12-2023 05:12 AM
any same update issue on the G712LWS
06-12-2023 08:02 PM
Hi @BezzaBing ,
Regarding this issue, there will be new updates coming to address it.
Please stay tuned for update notifications to resolve the problem you're experiencing. Thank you for your understanding.
05-22-2023 04:06 PM
Is there a confirmed fix yet for this? Waiting.....just HAL Central.....I don't care about blinking led lights.