Hi @Khlamidya ,
I'd like to confirm with you whether you have used the uninstall tool to remove Armoury Crate and then reinstalled it?
If you have already done so, but the issue still persists, could you please assist us by enabling the logging feature, running the update again, and providing us with the log file along with your product serial number? This will help us investigate and address the problem. Thank you.
【Here is the file path for the log file for your reference】
In Armoury Crate "Settings" and check "About" page, If clicking App Diagnostics "Record Log", the Privacy Policy Statement will pop out. Once user agreed statement, the Armoury Crate will start to collect problem log and you can click "Generate log data" to generate the log file with encrypted (ASUS log file).
To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.
⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
