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HAL V2.5.24.0 Install Error code 4152

Happy_puffer
Level 7

 

Hi,

I am facing this issue.

Wherein I am unable to install HAL version 2.5.24.0  

as it is prompting the error code 4152  

Tried every possible way to install yet not installed. 

2023-05-09.png

1,054 Views
27 REPLIES 27

Jeonsa_0-1685789682726.png

Hi, I have similar problem

Anbby_ROG
Customer Service Agent

 

 
Hi @Jeonsa ,
Apologize for the inconvenience caused.
Regarding the issue with HAL version 2.5.29.0 and error code 4152, we are working diligently to analyze this problem.
If there are any further updates, I will announce them here. Thank you for your understanding.

Hi @Anbby_ROG,

Is there any progress for this thread? As I am still facing similar issue and my "Aura Sync" under the Sync devices, my keyboard is not showing. Any advice?

Jeonsa_0-1687661623039.png

 

Anbby_ROG
Customer Service Agent

Hi @Jeonsa ,

Could you please confirm if the current version of HAL is already v2.5.30?
If you are still encountering error messages with HAL v2.5.30, please try removing and reinstalling Armoury Crate to test if HAL can be updated to v2.5.30 and if "Aura Sync" can display devices properly.
If the issue persists, could you please check the option to enable logging and click on the update button once more?
After that, please provide me with the log file via private message. I will promptly forward it to the relevant team for further investigation. Thank you.

Hi @Anbby_ROG ,

It is working now. Thank you so much for the assistance!

Anbby_ROG
Customer Service Agent

Hi @hotrodhotep ,

 

As the relevant department is still analyzing this issue, could you please provide the log file from Armoury Crate and the following information via PM? 

We will further investigate this issue and provide a solution for you. Thank you.

(1) Product Serial Number
(2) Armoury Crate Version


【Here is the file path for the log file for your reference】 
In Armoury Crate "Settings" and check "About" page, If clicking App Diagnostics "Record Log", the Privacy Policy Statement will pop out. Once user agreed statement, the Armoury Crate will start to collect problem log  and user can click "Generate log data" to generate the log file with encrypted (ASUS log file).

any same update issue on the G712LWS 

 

Anbby_ROG
Customer Service Agent

Hi @BezzaBing ,

Regarding this issue, there will be new updates coming to address it.
Please stay tuned for update notifications to resolve the problem you're experiencing. Thank you for your understanding.

hotrodhotep
Level 7

Is there a confirmed fix yet for this? Waiting.....just HAL Central.....I don't care about blinking led lights.

paten
Level 7

having the same issue, can't install HAL 2.5.29.0 on my Z13 2023 4050 version.