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HAL V2.5.24.0 Install Error code 4152

Happy_puffer
Level 7

 

Hi,

I am facing this issue.

Wherein I am unable to install HAL version 2.5.24.0  

as it is prompting the error code 4152  

Tried every possible way to install yet not installed. 

2023-05-09.png

2,305 Views
27 REPLIES 27

Anbby_ROG
Customer Service Agent

Hi @Happy_puffer ,

May I confirm if you have used an uninstall tool to remove AC before reinstalling it? 
You can refer to the following link for instructions on how to uninstall and reinstall.
https://www.asus.com/support/FAQ/1041654#1-2.%20How%20to%20uninstall%20Armoury%20Crate

Please feel free to comment again if you continue to experience difficulties or have any other concerns.Thank you.

I have the same problem and I'm sure used the uninstall tool to remove AC before.

p.s. My device is G814JV, and the aura sync is not working normally as well, cannot identify the notebook's light.

Anbby_ROG
Customer Service Agent

Hi @Sunnn ,

Thanks for your feedback.
Due to the release of the new version of Armoury Crate & Aura Creator Installer_Version V3.2.6.1 for G814JV on May 8th on the official website,
we would like to confirm if you have downloaded and tested this version update.
Please download through the following link.
https://rog.asus.com/laptops/rog-strix/rog-strix-g18-2023-series/helpdesk_download/

If you have updated to this version but the issue remains unresolved, please provide your information to me via private message, and I will ask the relevant department to confirm your issue. Thank you.
(1) Product Serial Number
(2) Armoury Crate Version
(3) Aura Sync Version
(4) BIOS Version
(5) Relevant error screens

Anbby_ROG
Customer Service Agent

Hi @Happy_puffer ,

I have sent you a message, please check✉. Thank you🙂

Solidus
Level 8

I'm having the same issue with version 2.5.29.0.

 

Screenshot 2023-05-17 092247.png

Anbby_ROG
Customer Service Agent

Hi @Solidus ,
Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

Screenshot 2023-05-21 104717.png

 

I have the same problem with my asus rog laptopScreenshot 2023-05-21 104717.png

 

 

 

 

Anbby_ROG
Customer Service Agent

Hi @carlossoriano93 ,

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you