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Good day ...I have an Asus g751j series.recently I was using it and removed the charger while it was

DUKECX7
Level 7
 
64 Views
1 REPLY 1

Anbby_ROG
Customer Service Agent

Hi @DUKECX7 ,

Please try the following steps to see if it improves the situation:

 

  1. Shut down the laptop and disconnect all external devices and power sources.
  2. Press and hold the power button for 40 seconds to perform an EC reset.
  3. Reconnect the power source and turn on the laptop to test if the issue persists.

If the problem continues to persist, we recommend taking your laptop to a local service center for further hardware diagnostics to identify the issue. Thank you.