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Ghosting on ROG Flow x13 - Still have the problem

Kalessim
Level 9

‎09-04-2023 05:38 AM

Hello everyone,

By mistake, I marked the original post as solved when IT IS NOT. I am still experiencing this issue. Please reopen the other post, or we can continue here.

The newest development is that yesterday, we connected the computer to a projector via HDMI, and it looked perfect, with no ghosting throughout the entire movie. Additionally, the movie had many dark scenes, and it looked flawless. Comparing it to how it appeared on the laptop, the amount of ghosting was tremendous and horrendous... not  in the image transmitted by the projector. This clearly indicates that the laptop screen is the issue.

Please, we need a solution. Thank you

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2 REPLIES 2

Anbby_ROG
Customer Service Agent

‎09-04-2023 07:47 PM

HI @Kalessim ,

 

I have responded to your private message. 

Please check your private messages and provide the relevant information for further verification. Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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Kalessim
Level 9
In response to Anbby_ROG

‎09-06-2023 07:23 AM

Good day,

This issue occurs with both GPUs. The AMD Radeon and the NVIDIA GPUs are both affected, and there is no difference in the problem when using either one.

I connected via HDMI using NVIDIA, and I also tried it with AMD, and the projection looks perfect. However, the laptop screen still displays the issue poorly. I have everything updated, including the BIOS

please we must to find a solution...

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