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Games crashing

jsobierajski
Level 7

Hi.
I have a new ASUS ROG Strix G17 R9-7845HX/32GB/1TB/Win11 RTX4070 240Hz laptop.
From the very beginning, the games turn off at random times.
I previously thought it was the game's fault, but the same thing happens in other games.
Sometimes it happens after 5 minutes, sometimes after 40, and sometimes not at all.
After turning off the game, the computer sometimes returns to the Windows screen, and sometimes the laptop restarts.
I downloaded OCCT from the Internet and there were no problems with overheating - temperatures up to a maximum of 85 C degrees .
Please help.

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6 REPLIES 6

Anbby_ROG
Customer Service Agent

Hi @jsobierajski ,

Please try updating the BIOS to the latest version 334 and use the ASUS-verified NVIDIA display driver version V32.0.15.5597 and AMD graphics driver version V32.0.11002.41. During gameplay, set the GPU mode in Armoury Crate to Ultimate or Standard mode and switch the fan mode to Turbo. This will help test for any improvements. Thank you!

The BIOS driver and nvidia display driver have already been installed. Now I only installed the AMD graphics driver and changed the cooling settings to ultimate.
Unfortunately, this did not solve the problem.
Now the game freezes after a few minutes (5-10?) and the only solution is a hard reset.

myASUS app shows that all updates are downloaded.

Anbby_ROG
Customer Service Agent

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

SharonGonzales
Level 7

It looks like a software or hardware issue. First, ensure all drivers, especially for the GPU, are up-to-date. Check for any Windows updates or background processes interfering with gameplay. Run hardware diagnostics via ASUS’s built-in tools. If the issue persists, consider reinstalling the affected games or performing a system restore. I needed an essay written quickly and decided to use this website 

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Anbby_ROG
Customer Service Agent

To ensure that your problem can be seen and discussed by other users, we suggest that you create a new discussion. 

Please include the product model, BIOS version, and detailed usage scenario. This will help everyone to better understand and clarify your issue. Thank you.

Luciifer
Level 10

Hello sir, this is your fix, after applying this fix you should no longer face any crashes under any circumstance unless it is hardware related, note that if you change or upgrade your SSD any time in the future you will need to reapply these steps to the new SSD, best of luck!

 

https://rog-forum.asus.com/t5/gaming-notebooks/rog-strix-g1713qm-black-screen-issues/m-p/1064996#M89...