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G834JYR BIOS issue after upgrate to 320

shikwada1
Level 7

My laptop recently had a BIOS update, but since the upgrade, the computer startup has become very slow. It gets stuck on the ROG logo screen for about 2 minutes before booting into Windows. Additionally, I am unable to access the BIOS; I only get a black screen when I try.

I have already tried reinstalling the BIOS and holding the power key for 40 seconds to reset, but neither of these steps helped.

Can someone please help me with this issue?

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1 REPLY 1

Anbby_ROG
Customer Service Agent

You mentioned that you have performed an EC reset. I would like to confirm with you whether you performed the EC reset with the laptop powered off and all external devices and power removed?

Additionally, may I ask if you have installed or replaced the SSD/RAM? Thank you.