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G814JZ Keyboard Randomly Stop Working & wake up issue

delinquent_null
Level 9

When this happen, I need update the device manager driver for the keyboard for 101/102 keys, instead of restarting because I am working with work project, I don't want to restart so I just use put pc into sleep and wake up the keyboard works again. Bios version 318. 
issue 2; Sometimes I will leave my laptop on and the laptop goes to sleep mode but when I wake up all my open programs will be shutoff. or sometimes only some app shutdown and  rest remain the same. what is going on. Bios version 318 reverted from 321 because won't run with 5600 g skill ram kit without install ram and reinstall ram too much hassle.   

 

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1 ACCEPTED SOLUTION

Accepted Solutions

Hey I solved the sleep issue I reset the bios to default and not the sleep works bios version 318.

Here is the issues and how to recreate it

1) bios set to discrete GPU leads to sleep and hibernation wake issue. freeze/crash

2) in Nvidia control panel if you say GPU only when wake up your keyboard no longer able to be used now ASUS I did your leg work fix it.
I am a CS student maybe some incentives or internship are welcomed thanks.

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6 REPLIES 6

Anbby_ROG
Customer Service Agent

Hi @delinquent_null ,

The main purpose of the BIOS update is to optimize system errors. I would like to confirm with you if there are any issues with the RAM brand and specifications you installed on BIOS version 321.

Regarding the keyboard stopping issue, could you please confirm if the problem was resolved after updating the driver through Device Manager? Additionally, could you provide information on when this issue occurs most frequently – during software usage or while the system is in standby mode?

For the problem of certain programs/software being closed after waking from sleep mode, could you assist in verifying whether the memory usage has reached its limit? Also, I'd like to confirm how often you typically shut down the system. Thank you for your cooperation.

Keyboard I notice this issue when I’m typing or using the function key i mostly using InteliJ, visual studio, VScode, this is on. Also, the issue comes back randomly sometime takes 2 days some time once a day. 

nope, most of time memory has 2 GB and others still free from 64GB the, also i disabled hibernate this computer doesn’t support hibernate correctly and I don’t like the feature. This PC will normally be shutdown once before 7AM and once around 5PM. 

Anbby_ROG
Customer Service Agent

Hi @delinquent_null ,

I would like to confirm with you whether the issue persists even after reinstalling the keyboard driver. 
Based on your description, have you attempted to reset the system to test it? Thank you.

This system is less than 1 month old and its fresh install of windows 11 pro for workstation sorry, this is random and sometime won't happen sometimes it will like today working as intended. So, it's hard to know if it's resolved because if you restart the system the issue goes away you see what I am getting at if this is a problem everyone have it won't be detected because people will play their game and turn the system off. I know this because if I am on this laptop, they keyboard 90% of the time is getting used and if I am not on it's stays on or goes sleep when it needs to be, the only time it gets shut down if I am on the go. 

Anbby_ROG
Customer Service Agent

Hi @delinquent_null ,

Thank you for your reply. Indeed, in this usage pattern, issues may not be easily detected. If the problem persists, we recommend reinstalling the system to see if that resolves the issue. Many users have experienced improvements in sleep-related anomalies after reinstalling the system. If the problem persists even after reinstalling the system, we may need to further investigate whether it is related to hardware issues. The information provided is for your reference. Thank you.

Hey I solved the sleep issue I reset the bios to default and not the sleep works bios version 318.

Here is the issues and how to recreate it

1) bios set to discrete GPU leads to sleep and hibernation wake issue. freeze/crash

2) in Nvidia control panel if you say GPU only when wake up your keyboard no longer able to be used now ASUS I did your leg work fix it.
I am a CS student maybe some incentives or internship are welcomed thanks.