Since you mentioned that the fans still don’t spin even after replacement, could you please use the MyASUS app to check if it detects any fan operation issues or error messages?
Additionally, would you be able to provide the laptop's serial number and the RMA number so we can coordinate further with the local service team for more detailed assistance? Thank you.
To prevent any misuse of information, I have hidden your personal information (serial number). Based on your serial number, we seem to be unable to find any related RMA records. Could you please provide the details of the service center you visited? We will follow up with the local service team to verify your repair information.
If the fan was replaced at a non-authorized service center, we cannot confirm whether the replacement fan is compatible or if there were any issues during the installation process. We recommend that you send the laptop to an authorized service center for further hardware inspection. Thank you.
