04-23-2023 12:49 AM
TLDR; Is anyone with a G634JZ(exact model) willing to share their 'C:\Windows\System32\spool\drivers\color' folder with me?
Hello everyone, I own a Scar 16 with model number G634JZ. I did a clean Windows install upon receiving it. But I can't get Dolby vision to work despite all my efforts. Dolby access app has no vision settings and I can't playback DV media. After some investigation I found out that after a clean windows install, color profiles and DV license can disappear. People resolved that issue with getting the profiles (.icm and .dv files) from another user with the exact same model. I would really appriciate it if someone with the exact same model (G634JZ) could .zip their color folder ('C:\Windows\System32\spool\drivers\color') and link it to me. Thanks in advance!
04-23-2023 11:43 PM
Hi @H0N0R ,
If it's convenient for you, you could sand your computer to the repair center where they can assist you with reinstalling the system. Thank you .
04-24-2023 12:26 AM
Hi, @Anbby_ROG My device came FreeDOS without the system, so I doubt they will install any OS. Do you have any other suggestions?
04-24-2023 01:26 AM
Hi @H0N0R ,
Thanks for your feedback.
Due to the need for your personal information, please PM me with the serial number (S/N) information . Thank you.
04-25-2023 06:54 AM
After installing windows, you may need to install the HVEC codec to play videos.