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(G634JY) Rebooting into dGPU causes excessive stuttering

mbze430
Level 9

I am on BIOS 317 and have tested the latest drivers from Nvidia as well the drivers from ASUS.  No matter what when rebooting in Windows from iGPU or Optimus mode to discrete GPU mode it causes stuttering.  Games even benchmark tools like 3dmark.

 

 

 

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12 REPLIES 12

mbze430
Level 9

To the Forum mods:

I tried to post this in the ROG Notebook forum, but it keeps rejecting the Labels section.  Fix that as well please

 

Anbby_ROG
Customer Service Agent

Hi @mbze430 ,

Can I confirm with you if the stuttering issue occurs in every game while using the dGPU mode, or is it specific to certain games? Could you please share the 3DMark test results for the discrete graphics card mode?

Additionally, I'd like to ascertain whether this stuttering issue has recently started or if it has been present all along?

Have you tried resetting the system to see if it improves the problem? To better understand the issue you are facing, would you be able to record a video of the stuttering problem for us to further investigate? Thank you.

 

Regarding the labels, I noticed there are tags for "Gaming Notebooks" currently. Are you looking to add other tags as well?

mbze430
Level 9

I only had this laptop for 4-days.  So I only have Control and RDR2 and both games stutters  matter a fact I can't get RDR2 to get more than 35fps.  Control only happened once after a reboot it plays fine

3DMark seems fine I think

NVIDIA RTX 4090 (notebook) video card benchmark result - Intel Core i9-13980HX Processor,ASUSTeK COM...

I have use the Windows 11 "Reset This PC" more than five times now and for various problems.  

Speaking of.  I was about to open a new ticket for the Nebula HDR Display and once again I can't post

mbze430_0-1690483621232.png

I tried using "Gaming Notebook", and tried "GX SeriesG SeriesROG NotebookROG Laptop" none of them works

mbze430_1-1690483699901.png

 

Anbby_ROG
Customer Service Agent

Hi @mbze430 ,

 

Thank you for your response. 
Please try adjusting the settings based on the information in the following link to see if it can optimize your gaming experience.
https://www.asus.com/support/FAQ/1046445


Regarding the issue with the label, we have conducted further investigation into this matter. Thank you for bringing it to our attention.

I have the g634jz and the same issue. Dgpu mode/ultimate mode stutters

Anbby_ROG
Customer Service Agent

Hi @Rosemary ,

I would like to confirm with you regarding the issue of stuttering. Have you tested whether the problem improves by following the configuration instructions provided in the following link?
https://www.asus.com/support/FAQ/1046445

 

If the issue still persists, have you tried resetting your system and reinstalling the game to see if it makes a difference?

If none of the above methods resolve the stuttering problem, could you please provide more information to further investigate your issue? Thank you.


BIOS version:
dGPU driver version (please try using the version released by ASUS official website for testing):
Game where the issue occurs:
Any additional hardware installed:

I already did the improvements from the link you gave. I haven’t resetted my system but did ddu on drivers and also haven’t reinstalled any games since it affects every game and isn’t specific to any program, happens on every program. It only happens on dgpu mode (ultimate mode that’s connected to bios) other modes like optimus, advanced optimus are working good. I have the latest bios 317 and latest nvida driver (although i tried with the asus website nvidia drivers and it still has that problem so i went back to the latest nvida drivers) games that i have tried : cyberpunk, gta 5, league of legends, dying light. It just stutters every couple frames (If the fps is higher stutters also occur more frequent every 0.5 sec instead of 1 second for example). How to recreate the problem: go into ultimate gpu mode from armory crate and go into any game/application. It will stutter. Very easy to notice also %1 fps will be nearly single digits since it stutters every second.

Anbby_ROG
Customer Service Agent

Hi @Rosemary ,

 

Thank you for providing detailed information. 
I would like to confirm whether your ASUS System Control Interface v3 has been updated to the latest version V3.1.17.0. Please update to the latest version and test to see if the issue improves. 
If the problem persists, would you be willing to assist by recording a video of the issue so that we can further investigate? Thank you.

I did the update, problem still occurs. In the videos on the same scene/graphical settings it it’s visible how %99 fps differ and the sudden dip in gpu usage compared to the optimus mode. And the stuttering is there on ultimate/dgpu mode and the difference is easily noticable on any game/program. Advanced optimus/optimus is butter smooth and no issues there. 

Advanced optimus/optimus working properly for comparison: https://youtube.com/shorts/tdk3uT6gZJo?

Ultimate/dgpu mode causing dip in gpu usage and micro stutters. Stutters get extremely severe depening on the scene of the app. It’s effect is visible on %99 fps also can be seen on the last couple seconds of the video: https://youtube.com/shorts/aJRRhL9EEUQ?