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(G634JY) Laptop display flashes randomly when brightness level set to lowest

mbze430
Level 9

I am continually having issues with my Scar 16.  I don't feel like it supposed to do this.. But I want to be sure before sending it back to retailer.

Because of the Nebula HDR screen being so bright, when I work in a dark room I usually turn it down to lowest possible brightness setting.  Because I work for hours on (not playing games).  I have noticed that on a fully white screen, the screen will flash.  It will do this randomly.  I don't know if this is ABL for Mini-LED or if the display is bad?  

I have reset Windows 11 about five times now (for other problems) and this seems to always the one that comes back.

 

Although this is not the laptop I have nor my video.  But this video shows EXACTLY what I am talking about.  Minus the whining.

Asus Zephyrus Duo 16 Mini LED Display Problem & Whine Noise - YouTube

 

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1 ACCEPTED SOLUTION

Accepted Solutions

mbze430
Level 9

I have returned the laptop to the retailer.  I believe the hardware was defectuve

 

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2 REPLIES 2

Anbby_ROG
Customer Service Agent

Hi @mbze430 ,

 


I would like to confirm if you have set your system to use the dGPU mode. If you are using the dGPU mode, could you please verify if your NVIDIA Graphic Driver Version is V31.0.15.2866?

As you have mentioned that you have already tried resetting and the issue persists, we would recommend sending your laptop to the local authorized repair center for further hardware diagnostics. However, since your laptop is newly purchased, to ensure your rights are protected, we suggest seeking assistance from the retailer. Thank you.

mbze430
Level 9

I have returned the laptop to the retailer.  I believe the hardware was defectuve